LMMA (Locus’ Last-mile Maturity Assessment), a logistics SaaS business, released early findings that 74% of Indian organisations have room for considerable development in their last-mile fulfilment to give clients the fastest delivery possible as well as the most convenience. An innovative benchmarking tool that is a first for the industry, The Locus’ Last-mile Maturity Assessment aids businesses in understanding their strengths, identifies new areas for logistical operation growth, and offers individualised business insights.
The LMMA aids businesses in understanding their strengths, identifies new areas for logistical operation growth
Businesses from India, Indonesia, the United Arab Emirates, Saudi Arabia, North America, and other emerging markets participated in the assessment. These businesses conduct operations in a variety of industries, including manufacturing, retail, 3PL & CEP, and e-commerce. The assessment classifies companies into the Emerging, Growth, and Optimised Stages using a comprehensive five-point rating system, enabling targeted adjustments catered to each organization’s unique requirements. The fact that 86% of 3PL and CEP companies in India and 67% of players in the retail industry are in the “Growth” stage demonstrates that, with the correct resources and guidance, these companies can achieve unprecedented levels of scale and potential.
The Indian e-commerce sector falls short of the worldwide average, which is a concern according to the Locus Maturity Assessment 2023
According to a statement from the Chief Revenue Officer of Lucas, who shared the findings of the current assessment report, last-mile delivery is a rapidly evolving market whose relevance cannot be discounted by businesses with a customer-centric emphasis. However, in India, approximately 70% of businesses are unsure whether their last-mile activities would result in tangible growth and enduring customer relationships. Companies who successfully complete the exam receive a detailed report outlining the inefficiencies in their last-mile fulfilment procedures to help them on their growth journey. Additionally, they will have access to insights and recommendations that will provide them with the tools they need to deliver services more effectively.
The Indian e-commerce sector falls short of the worldwide average, which is a concern according to the Locus Maturity Assessment 2023. Manufacturing is the next-best performing industry, followed closely by retail, which stands out as a shining light in the meantime. Looking more closely at the five fundamental performance indicators that make up the last mile—Last-mile Excellence, Workforce Empowerment, Sustainability, Customer Experience, and Advanced Analytics—it becomes clear that Indian organisations struggle the most to achieve this goal, which is crucial in the current competitive environment.