One Point one solution is a leading BPM solution (Business Process Management), which has signed a deal with Porter company, which is India’s largest marketplace for intracity logistics, as its new client. This initial engagement with Porter company started with a hundred seats and is expected to scale up to 300 plus seats. The scope of this business with porter company is to manage customer service support functions including mail, telephone, and chat support for all the partners/customers under Work from home structure within a conducive dedicated work environment.
Revolutionizing 1 delivery at a time, Porter company started as a platform to address inefficiencies in the last mile logistics sector and transform the way goods are transported around the cities, allowing lakhs of businesses to move anything on demand.
Porter company started as a platform to address inefficiencies in the last mile logistics sector and transform the way goods are transported around the cities
Managing Director of One Point One Solutions, Akshay Chhabra said We’re elated to sign Porter as our 1st logistics client. We aim to drive value through our offerings and ensure customer satisfaction. We will further strengthen our logistics portfolio and value proposition to our clients and look forward to adding more logistics clients and helping them to make easier their process & achieve better agility in operations and speed.
Star Union Dai-ichi Life Insurance, Razorpay, The Giving Moment, BridgeLabz, and BZinga are some other recent client wins.
One Point One Solutions aim to drive value through our offerings and ensure customer satisfaction
The founder of One Point One Solutions is Akshay Chhabra, and it was incorporated in 2006. It focuses on technology-driven innovations to build efficiencies and grow ahead in the Business Process Management space. The company offers account, skill development, analytical solutions, and technology that help businesses to build better capabilities and enable them to achieve growth. This company serves a broad spectrum of industries like Retail and E-commerce, Telecom & Broadcasting, Banking & Finance, Consumer Durables & FMCG (Fast Moving Customer Goods), Insurance, and Travel & Hospitality. One Point One Solutions has 5 service centres located in Gurgaon, Navi Mumbai, Indore, Bangalore, and Chennai with 5,500 plus seats on a per-shift basis. The company offers services like content management, customer care, lead generation, voice analytics, predictive analytics, receivables, SME Management, IVR, E-mail Management, and Chatbots