The leading provider of all-inclusive logistics and transportation solutions with a base in Dubai, Aramex, today announced that it will be utilizing Sprinklr Modern Care to increase the effectiveness and scope of its digital customer service. Sprinklr is the cohesive customer experience management (Unified-CXM) framework for organizations today. 

For all tasks involving interaction with customers, Sprinklr is a top corporate software provider. The integrated customer experience management (Unified-CXM) technology from Sprinklr uses cutting-edge AI to help businesses provide human experiences to every client, every time, across every modern channel. Sprinklr has offices worldwide and collaborates with more than 1,000 of the most valuable companies in the world, including more than 50% of the Fortune 100 and well-known international brands like Microsoft, P&G, and Samsung. Sprinklr’s AI chatbots, available in four languages, will be used by Aramex to automate responses to frequent questions and improve customer experiences at a cheaper cost than real-time human interactions. Since its founding in 1982, Aramex has developed into a market leader in the logistics and transportation sectors, known for its specialized and cutting-edge services for both consumers and enterprises. Aramex is attempting to deploy AI to automate laborious global customer support processes in order to improve operational efficiency. On Sprinklr’s unified platform, the business is integrating its contact centre to service consumers quickly and effectively on all main channels, including chat session, email, and WhatsApp. 

Logistics

Since its founding in 1982, Aramex has developed into a market leader in the logistics and transportation sectors

According to Moe Abeidat, vice president of technology at Aramex, the company has successfully launched industry-leading rapid delivery and logistics services throughout the Middle East and elsewhere by putting a strong emphasis on adapting swiftly to shifting client preferences. The business is happy to have Sprinklr’s support in helping to surpass customer expectations and build a streamlined, global customer service strategy as customers increasingly desire to communicate across digital channels. Aramex has rapidly developed over the past 40 years into a global brand known for its extensive logistics and transportation options that prioritize the needs of the customer. By constructing a digital worldwide customer support centre on Sprinklr’s unified platform, they are thrilled to have the chance to assist Aramex in keeping its customer-first emphasis.

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