NS said it would not return passengers who had made their own arrangements to go home and that it was impossible to arrange replacement buses or other services for the entire country.
Netherlands Junior Transport Minister Vivien Heijn has sought an answer from train operator NS as to why no replacement service was provided for the thousands of passengers stranded on Sunday evening. The entire network came to a standstill from around noon due to technical problems, leading to queues at taxi ranks and forcing many commuters to ask friends and family or via social media to arrange lifts. Vivian Heijn said the NS had a ‘very bad day’ and also criticized senior managers for their reaction and poor communication with passengers.
Vivian Heijn said the NS had a ‘very bad day’ and also criticized senior managers for their reaction and poor communication with passengers.
The operator initially said the issue is expected to be resolved by 5 pm, but then the deadline was extended to 8 pm, still most of the services did not get resume until midnight. Further Vivian said that “This disruption was highly inconvenient for passengers. I want to hear from NS exactly why the entire train network was out of order and why no replacement transport was arranged. I also want to know from the directors of NS how they’re going to make sure this doesn’t happen again in the future”. Recently the NS also said it would not return passengers who had made their own arrangements to go home and that it was impossible to arrange replacement buses or other services for the entire country. Meanwhile a spokesperson said technical issues cantered on systems that monitor train arrivals and ensure that personnel are available in case of delays. Any disruption means the safety of passengers cannot be guaranteed.
Any disruption means the safety of passengers cannot be guaranteed.
