A leading company that is delivering cloud-based communications, Sangoma Technologies Corporation has recently added white glove solution provider Temco logistics as a new and happy customer to the Sangoma group. Sangoma, with their already partner group, Southern California Technology Solutions, was providing services to Temco with the communication infrastructure, that was needed by their business in order to meet the growing demand of customers while also working economically and reducing the process complexities.
Sangoma has been providing its communications as service solutions to various companies of different and all sizes, while Temco is a premier white glove solution provider that has been installing and delivering goods for the home since 1968.
With the growing business demand, Temco was finding it extremely hard to keep up with the communications of the customers. This challenge was intensified due to the lack of a contact centre as a service solution, which needed to be flexible as well as reliable for their industry. There was a lack of stability in the previous system of the company as it was not able to handle the call size, which was massive due to the growing demand and was hard to use because of the inflexibility in queues. To come up with a solution for this, Temco decided to switch to Sangoma’s Contact Centre and gravely improved the capabilities of the company for customer service with the platform.
Sangoma has been providing its communications as service solutions to various companies of different and all sizes.
Talking about the experience of the company with Sangoma, the Director of Customer Experience at Temco Logistics, Rob Fiedler has said that the communication of Sangoma is outstanding and the company always addresses his concerns from sales to support, and take actions quickly according to that. He also added that the system is providing one of the best services he has experienced in his 15 years of career in managing call centres. He has worked with many expensive systems but mostly there was a lack of stability and functionality of the contact centre.
Mentioning other highlights from Temco’s experience with Sangoma:
- The company was impressed with Sangoma’s ease of operation, the user interfaces with the high-value capabilities of reporting included with the platform of the contact centre.
- The contact centre was successfully able to handle Temco’s call size with much ease, which was around 20,000 to 40,000 calls per month and almost 91,000 calls during the times of sales.
- Temco is happy to have the ability where the company can build new queues for calls on the same day and can also answer the on-hold calls with the call-back feature.
- Temco has been able to save around $40,000 on the costs of annual labour and $20,000 in annual phone costs, with the ability to offer remote work options to some of its workers.
Sangoma and the staff of the company are proud to offer the solution to its customers like Temco Logistics.
The Chief Product and Marketing Officer of Sangoma, Jim Machi has mentioned the cloud-based contact centre solution of the company was designed to solve the complex communication problems faced by different companies and customer care challenges as well, even while they were easy to use. She also mentioned that the company and staff are proud to offer the solution to its customers like Temco Logistics, who can take the advantage of the flexible queues and the end-to-end support.